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Reservations: All our services are available by appointment. We
recommend scheduling your appointment as far in advance as possible to
ensure availability.
We have a 24-hour cancellation policy: We aim to provide our
clients the highest quality service and we pride ourselves on our
exceptional staff. When you reserve time with us, we always guarantee your
appointment and the full service length. If you cancel with less than 24
hours notice of your scheduled appointment, we not only loose your
business, but also the potential business of other clients who could have
taken your scheduled appointment time. For this reason we are still
obligated to compensate our staff for their time as well as make up for
our lost revenue.
But, we're reasonable. We understand that things "come up."
Therefore, we only charge 50% of the services that would have been
rendered and only if we cannot find another client to fill your slot.
However, if you fail to cancel your appointment 24 hours in advance, a full
fee is expected.
We will exchange any defective products within 14 days of purchase,
provided a receipt is presented. It is our mission to provide you with
the highest-quality of essential oils, skin and body care products with
your services. You may like these so much that you wish to use them
everyday in your own home! Our skin and body care lines are mostly organic
and therefore subject to variability in harvest, temperature, and other
conditions. These products are also based upon medical research and
therefore may be subject to variability during the manufacturing
processes. If you ever experience any problems with pumps or other
sub-optimal reactions to massage products you've purchased, please bring
them back within 14 days of purchase and we will exchange them for you for
other products or credit of equal value.
Gift Certificate Return Policy: We are unable to process
any returns or reimburse any payment transactions on our services.
However, please note that Gift Certificates ARE transferable, so feel free
to pass it along to someone who will appreciate the services purchased! Or,
we will exchange them for you for other products or services credit of
equal value.
Check In: We suggest that you arrive 10 minutes before your
appointment. If you are a first time client a profile will be completed
prior to your service.
Late Arrivals: We regret that late arrivals will not
receive an extension of scheduled service times & will be responsible
for full service fees.
Cell Phones & Pagers: To guarantee a relaxing visit for all
guests, we ask that you please mute pagers and cell phones during your
visit with us.
Gratuities: Gratuities are always appreciated for exceptional
service. The average gratuity for a massage service is 15% to
20% of the total cost of the treatment. However, the gratuity you leave is
entirely based on your satisfaction.
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